The company responded to my issue very quickly even though I contacted them late at night. The online representative was very polite and informative and their notification system did a good job keeping me updated. Martin, the technician was very professional and fixed my AC in one visit. He answered all my questions and explained the work he was going to do and then he was thorough to check the air register temperature until it got to the right level. They were not the cheapest but they did a good job so I am seriously considering hiring them for future bigger jobs if the price is right.